Frequently Asked Questions


How often will our vending machines be serviced?2022-11-30T16:52:02-08:00

All of Dependable’s equipment is monitored remotely to view sales and product purchase data. Our equipment is routed based on the sales in the equipment. We have locations that we service twice a day and we have locations that we service once a month. Rest assured, we do not let our vending equipment go empty.

Will you pay me to install vending machines at my facility?2022-11-30T16:52:03-08:00

We offer three different types of vending services. Non-Commission vending, Commission vending, and subsidized vending. Non-commission vending provides your employees the cheapest prices possible on our equipment for your team, but there is no cost to your company. Commission vending provides a pre-negotiated monthly commission percentage back to the company based on the sales volume within the equipment. Lastly, subsidized vending is where the company subsidizes the cost of the product down to the employees. The vending company wants to provide that benefit to their employees and lower the cost of their purchases as a perk.

How much do vending machines cost?2022-11-30T16:52:03-08:00

Dependable does not charge customers for installing vending machine equipment. All of our profits are derived from the sale of products within the machine. There are employee count minimums and certain sales volume requirements, but our clients do not pay for our equipment.

Do your vending machines have cashless payment options?2022-11-30T16:52:03-08:00

Yes, all of our vending machines are credit card reader capable and accept all major cashless payment options. They accept all major credit and debit cards, mobile and bank wallets, and NFC mobile wallets like Apple Pay, Android Pay, and Google Pay.

What types of vending machines do you offer?2022-11-30T16:52:03-08:00

Dependable is a full-service vending company. This includes providing snack vending machines, beverage vending machines, frozen vending machines, fresh food vending machines, coffee vending machines, and ice cream vending machines. We support all types of equipment and have lots of options to support your needs.

What types of locations do you place vending machines?2022-11-30T16:52:03-08:00

Dependable places vending machines in a large variety of locations. This includes, but is not limited to, offices, laundromats, schools, distribution centers, airports, malls, retail stores, and hospitals. Vending machines can literally be placed anywhere, so long as they can be kept secure.

Does Dependable offer healthy vending machines?2022-11-30T16:52:03-08:00

Yes, Dependable has many healthy vending machine options. We offer a wide variety of food and snack options from the biggest brand names. In fact, we have many locations that offer strictly healthy snacks to their employees and we are able to take care of their needs.

Does Dependable service vending machines only?2022-11-30T16:52:03-08:00

Dependable Break Room Solutions is your one-stop shop for office coffee, vending machine, micro market, ice machine rental, water filtration, and pantry services. We provide a lot more than just vending machines, although that makes up a large part of our company.

How much does a vending machine cost?2022-11-30T16:52:03-08:00

Prices vary based on machine, content, and how frequently it will be used. We’re happy to get you an exact price over the phone today.

Micro Market

Can I put money onto my employee’s accounts?2022-11-30T16:52:03-08:00

The short answer is, yes. We have many customers that subsidize the employee’s market cards. This can be done automatically on a monthly basis and you can also put daily spend restrictions on their account in order to make sure those funds get spread out over the month.

How much space do I need?2022-11-30T16:52:03-08:00

The size of your micro market is pretty much limitless depending on the needs of your location. The smallest micro market we offer is 106 inches, but it is recommended you have at least 170 inches in continuous width and 80 inches in height in order to get the full experience associated with a micro market.

What is the biggest benefit of a market?2022-11-30T16:52:03-08:00

The single most important benefit of a micro market is the increased variety of food and beverage options. The food options improve drastically because we no longer have to fit the item into a vending machine. We are able to offer a full array of healthy snacks & drinks, fresh food options that range from a full meal to a quick bite, and many other additional items you would only normally only see at a convenience store.

What happens if there is theft?2022-11-30T16:52:03-08:00

Dependable monitors all micro market vending theft so the customer does not have to manage this. Dependable completes weekly inventories of all micro markets and notifies the location if any variance is above the threshold.

Will my employee information be secure?2022-11-30T16:52:03-08:00

Dependable Break Room Solutions only utilizes the best kiosk providers, such as Avanti & Vendor’s Exchange International. All data is encrypted and you can rest assured that your employee’s information will be kept safe!

Do you offer training for my staff?2022-11-30T16:52:03-08:00

Yes, when we install a retail market inside of your break room, we will have someone on site to train your staff during all major break times and shifts.

What is a Micro Market?2022-11-30T16:52:03-08:00

A micro market is an unattended retail store that is placed inside of a break room (Just imagine a 7/11 in your lunch room).  A micro market is comprised of coolers & freezers, fixtures, and an unattended kiosk where consumers can pay for their product.

Water Filtration

Do you offer bottled water delivery too?2022-11-30T16:52:03-08:00

We do provide bottled water delivery service as well. There are a number of reasons for this. One of the reasons is simply that some locations do not have access to a water line in certain parts of their warehouse or workplace. We also understand that even if a water line is available, some still prefer and/or need bottled water. It’s just a bit more costly.

What specifically do your water filters remove from the water?2022-11-30T16:52:03-08:00

Rated for 3,000 gallons, our water filters reduce the presence of dirt, rust, and other debris as small as 1-micron to assure clean, clear, great-tasting water. Furthermore, we replace all water filters every six months for all hot and cold water dispensers. We provide continual maintenance ensuring each filter performs as they should.

Should I buy or rent a water cooler?2022-11-30T16:52:03-08:00

In theory, it is more cost-effective to purchase and maintain your own bottleless water cooler. However, as a business you have to weigh the cost and consider the alternative. By selecting a water filtration service you can count on the following.

  1. Reliability of a consistently working water filtration system with an endless water supply (essential for your employees, especially in those hot summer months)
  2. Enjoy regular, routine maintenance of purchasing/swapping water filters.
  3. Do away with the headache of having to fix a cooler if it goes down.
  4. Eliminate the risk of flooding by renting a water filtration system installed by an expert instead of self installation.
What is reverse osmosis?2022-11-30T16:52:04-08:00

Reverse osmosis is a water purifying process that uses a semi-permeable membrane to remove undesirable molecules and large particles such as contaminants and sediments like chlorine, scale, and dirt from drinking water. And bonus, it makes your drinking water delicious.

What are the benefits of water filtration over bottled water?2022-11-30T16:52:04-08:00

Drinking water systems (water cooler) rentals are a superior alternative to traditional five-gallon water dispensers. There are several benefits to renting a water filtration system.

    1. No need to store large quantities of five-gallon bottles and the racks.
    2. Eliminate the liability that comes with placing those heavy five-gallon bottles on top of the water dispensers.
    3. Guarantee continuous cold water during hot summer months without needing to replace any bottles once they are empty.
Is water filtration cheaper than bottled water?2022-11-30T16:52:04-08:00

The short answer is yes, having a water delivery company bring five-gallon bottles to your warehouse or workplace on a schedule is more costly. Water cooler rentals have a fixed fee. This means no matter how much water you consume (especially during the summer months), you will have a fixed cost. Endless water supply with a water filtration system allows you to drink water more frequently without giving it a second thought. It truly is the way to go in order to cut costs long term.

Pantry Service

Why don’t I just order from a club store?2022-11-30T16:52:02-08:00

Ordering from a club store to meet your food and beverage needs for pantry delivery service can be difficult. Club stores are inconsistent on delivery schedules and often do not have much variety. They are regularly out of stock on items and an employee will have to spend a lot of time managing the budget, inventory, and continuous changes from club stores.

Do you provide custom designed fixtures?2022-11-30T16:52:02-08:00

The simple answer is, yes. Depending on the size of your location, we can custom design fixtures to fit your company kitchen or lunch room area. Additionally, our fixtures can be customized aesthetically to meet the design needs of your facility.

What services does pantry include?2022-11-30T16:52:02-08:00

Although pantry service itself does not include other services, Dependable Break Room Solutions has many other services to complement your office pantry service. We offer water filtration, ice machine rentals, office coffee, vending machine, and micro market services. We will provide you with a single point of contact for all of your break room needs.

Do you re-stock my shelves?2022-11-30T16:52:02-08:00

Pantry services in offices provide two options, full service or drop-off service. Full service provides full-line pantry service that includes inventory and re-stocking a mix of foods and drinks. Drop-off service eliminates the hassle of running to the store but it does not include re-stocking and inventory management.

How does pantry service benefit my employees?2022-11-30T16:52:02-08:00

Pantry service provides employee benefits and supports corporate wellness in a wide variety of ways.

1. It can improve employee retention by providing a concrete perk that will separate your company from other employers.

2. It has the ability to improve corporate culture by providing a common space for your employees to gather. Encouraging community in the workplace helps inspire creativity and supports corporate wellness with shared employee benefits.

3. Lastly, depending on the mix of food or drinks chosen, you can improve corporate wellness by promoting healthier options within the workplace.

What is pantry service?2022-11-30T16:52:02-08:00

Delivery food pantry service is a way for companies to provide quality food options to their employees without having to run to club stores, manage inventory, and manage a budget. A pantry service company will manage inventory, rotate quality food options in and out of the break area, and make sure your company stays within budget.

Start experiencing consistent product deliveries that save time, shows your students you care, and helps you to focus on things that matter.