Frequently Asked Questions
Vending
Yes. Our machines support modern payment options including tap-to-pay, mobile wallets, and credit/debit cards, making it easy and convenient for employees to purchase without cash.
We customize product selections based on your workplace. This can include snacks, drinks, healthier options, fresh food, and popular brand favorites, adjusted over time based on employee preferences and sales data.
If there’s an issue, we take care of it. Our service team handles repairs, service requests, and refunds quickly, so problems don’t fall on your staff.
We handle everything. Our team installs, stocks, cleans, and maintains the machines, and regularly checks inventory to keep products fresh and available, so you never have to manage it.
All of Dependable’s equipment is monitored remotely to view sales and product purchase data. Our equipment is routed based on the sales in the equipment. We have locations that we service twice a day and we have locations that we service once a month. Rest assured, we do not let our vending equipment go empty.
We offer three different types of vending services. Non-Commission vending, Commission vending, and subsidized vending. Non-commission vending provides your employees the cheapest prices possible on our equipment for your team, but there is no cost to your company. Commission vending provides a pre-negotiated monthly commission percentage back to the company based on the sales volume within the equipment. Lastly, subsidized vending is where the company subsidizes the cost of the product down to the employees. The vending company wants to provide that benefit to their employees and lower the cost of their purchases as a perk.
Our vending programs are customized based on your location, employee count, and product mix. Many businesses qualify for full-service vending with no upfront equipment costs. We’ll review your needs and recommend the best option for your workplace.
Yes, all of our vending machines are credit card reader capable and accept all major cashless payment options. They accept all major credit and debit cards, mobile and bank wallets, and NFC mobile wallets like Apple Pay, Android Pay, and Google Pay.
Dependable is a full-service vending company. This includes providing snack vending machines, beverage vending machines, frozen vending machines, fresh food vending machines, coffee vending machines, and ice cream vending machines. We support all types of equipment and have lots of options to support your needs.
Dependable places vending machines in a large variety of locations. This includes, but is not limited to, offices, laundromats, schools, distribution centers, airports, malls, retail stores, and hospitals. Vending machines can literally be placed anywhere, so long as they can be kept secure.
Yes, Dependable has many healthy vending machine options. We offer a wide variety of food and snack options from the biggest brand names. In fact, we have many locations that offer strictly healthy snacks to their employees and we are able to take care of their needs.
Dependable Break Room Solutions is your one-stop shop for office coffee, vending machine, micro market, ice machine rental, water filtration, and pantry services. We provide a lot more than just vending machines, although that makes up a large part of our company.
Micro Market
Micro Markets allow for a wide range of options, including snacks, beverages, fresh meals, healthier choices, and popular brand favorites. Product mix is customized and adjusted over time based on employee preferences and sales data.
We do. Our team handles product selection, restocking, equipment maintenance, and ongoing support so your Micro Market stays clean, stocked, and running smoothly.
Micro Markets are highly flexible. Smaller setups can start around 106 inches wide, but most locations benefit from 170+ inches of continuous wall space. We’ll assess your space and design a layout that fits comfortably.
Yes. Many companies choose to subsidize employee purchases by adding funds to employee accounts. Subsidies can be set up monthly and include spending limits to control usage.
The size of your micro market is pretty much limitless depending on the needs of your location. The smallest micro market we offer is 106 inches, but it is recommended you have at least 170 inches in continuous width and 80 inches in height in order to get the full experience associated with a micro market.
The single most important benefit of a micro market is the increased variety of food and beverage options. The food options improve drastically because we no longer have to fit the item into a vending machine. We are able to offer a full array of healthy snacks & drinks, fresh food options that range from a full meal to a quick bite, and many other additional items you would only normally only see at a convenience store.
Dependable monitors all micro market vending theft so the customer does not have to manage this. Dependable completes weekly inventories of all micro markets and notifies the location if any variance is above the threshold.
Absolutely. We work with industry-leading kiosk and payment providers. All transactions are encrypted, and employee data is protected using secure payment technology.
Yes. When your Micro Market is installed, we provide on-site guidance during key shifts to ensure employees understand how to use the system confidently.
A Micro Market is a self-service retail break room that offers open-shelf access to snacks, drinks, fresh food, and meals, like a convenience store in your workplace. It’s fully managed by our team, including equipment, stocking, and support.
Water Filtration
Our water filtration systems are rated for up to 3,000 gallons and reduce common contaminants such as dirt, rust, and other debris as small as 1 micron, helping deliver clean, clear, great-tasting water.
Our team will evaluate your space, water usage, and needs to recommend the most suitable filtration system for your location.
If service is needed, our team responds promptly to address the issue and keep your water filtration system running smoothly.
Filters are replaced every six months as part of our regular maintenance program to ensure consistent performance and water quality.
We do. Our team handles professional installation, routine maintenance, filter changes, and any service needs, so your staff doesn’t have to manage the system.
Yes. We offer both water filtration systems and bottled water delivery to support different workplace needs. Some locations may not have access to a water line, while others prefer bottled water for operational reasons. Our team can help determine the best solution for your space.
Rated for 3,000 gallons, our water filters reduce the presence of dirt, rust, and other debris as small as 1-micron to assure clean, clear, great-tasting water. Furthermore, we replace all water filters every six months for all hot and cold water dispensers. We provide continual maintenance ensuring each filter performs as they should.
In theory, it is more cost-effective to purchase and maintain your own bottleless water cooler. However, as a business you have to weigh the cost and consider the alternative. By selecting a water filtration service you can count on the following.
- Reliability of a consistently working water filtration system with an endless water supply (essential for your employees, especially in those hot summer months)
- Enjoy regular, routine maintenance of purchasing/swapping water filters.
- Do away with the headache of having to fix a cooler if it goes down.
- Eliminate the risk of flooding by renting a water filtration system installed by an expert instead of self installation.
Reverse osmosis is a water purifying process that uses a semi-permeable membrane to remove undesirable molecules and large particles such as contaminants and sediments like chlorine, scale, and dirt from drinking water. And bonus, it makes your drinking water delicious.
Drinking water systems (water cooler) rentals are a superior alternative to traditional five-gallon water dispensers. There are several benefits to renting a water filtration system.
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- No need to store large quantities of five-gallon bottles and the racks.
- Eliminate the liability that comes with placing those heavy five-gallon bottles on top of the water dispensers.
- Guarantee continuous cold water during hot summer months without needing to replace any bottles once they are empty.
The short answer is yes, having a water delivery company bring five-gallon bottles to your warehouse or workplace on a schedule is more costly. Water cooler rentals have a fixed fee. This means no matter how much water you consume (especially during the summer months), you will have a fixed cost. Endless water supply with a water filtration system allows you to drink water more frequently without giving it a second thought. It truly is the way to go in order to cut costs long term.
Pantry Service
Ordering from a club store to meet your food and beverage needs for pantry delivery service can be difficult. Club stores are inconsistent on delivery schedules and often do not have much variety. They are regularly out of stock on items and an employee will have to spend a lot of time managing the budget, inventory, and continuous changes from club stores.
The simple answer is, yes. Depending on the size of your location, we can custom design fixtures to fit your company kitchen or lunch room area. Additionally, our fixtures can be customized aesthetically to meet the design needs of your facility.
Although pantry service itself does not include other services, Dependable Break Room Solutions has many other services to complement your office pantry service. We offer water filtration, ice machine rentals, office coffee, vending machine, and micro market services. We will provide you with a single point of contact for all of your break room needs.
Pantry services in offices provide two options, full service or drop-off service. Full service provides full-line pantry service that includes inventory and re-stocking a mix of foods and drinks. Drop-off service eliminates the hassle of running to the store but it does not include re-stocking and inventory management.
Pantry service provides employee benefits and supports corporate wellness in a wide variety of ways.
1. It can improve employee retention by providing a concrete perk that will separate your company from other employers.
2. It has the ability to improve corporate culture by providing a common space for your employees to gather. Encouraging community in the workplace helps inspire creativity and supports corporate wellness with shared employee benefits.
3. Lastly, depending on the mix of food or drinks chosen, you can improve corporate wellness by promoting healthier options within the workplace.
Delivery food pantry service is a way for companies to provide quality food options to their employees without having to run to club stores, manage inventory, and manage a budget. A pantry service company will manage inventory, rotate quality food options in and out of the break area, and make sure your company stays within budget.
Start experiencing consistent product deliveries that save time, shows your people you care, and help you to focus on things that matter.
