Policies

Who We Are

Dependable Break Room Solutions is the business responsible for the personal information collected through this website (the “data controller” for purposes of this policy).

Dependable Break Room Solutions
Email: [email protected]
Address: 1431 W 9th St, Suite B, Upland, CA 91786

What Data We Collect

We collect the following categories of personal information through https://dependablevend.com:

Information you submit through our “Get Started” contact form, such as your name, email address, and phone number, so we can respond to your request and help set up vending and break room services.

Cookie consent preferences, including the choices you make about cookies and similar technologies through our consent management system.

Device and connection information that is necessary to load and protect the website, such as IP address, browser type, and related technical information.

Website usage information collected through analytics technologies when you allow analytics, which may include information about how you interact with pages and features and may use cookies or similar identifiers.

Sources of personal information:
We collect personal information directly from you when you submit a form on our website.
We collect certain information automatically when you access the website (for example, IP address and basic device information).
We collect information from cookies and similar technologies; non-essential analytics cookies are used only when you choose to allow them.

Providing your contact form information is optional, but if you do not provide it, we may not be able to respond to your inquiry or help you get started with services. Device information is collected automatically as part of providing and securing the website. Cookie preferences are collected so we can apply your choices.

How We Use Your Data

We use personal information for the following purposes, and we rely on the legal bases listed below for each purpose:

To respond to your inquiries and communicate with you about your request for vending and break room services (legal basis: contract).

To set up and deliver vending and break room services you request, including coordinating service details (legal basis: contract).

To operate, maintain, and protect our website, including detecting, preventing, and responding to security threats and abuse (legal basis: legitimate-interest).

To measure and understand website performance and usage through analytics technologies when you choose to allow analytics (legal basis: consent).

Who We Share Your Data With

We share personal information with the following service providers to operate and support our website and services. These providers process personal information according to their own privacy policies and our instructions as applicable.

Cloudflare: We use Cloudflare to help deliver website content efficiently and to help protect the website from malicious traffic. This may involve processing device and connection information such as IP address and browser information.

Google Analytics: We use Google Analytics to understand how visitors use our website and to improve website performance. Analytics data is collected only when you allow analytics through our cookie choices.

Google: We use Google services in connection with website functionality and analytics-related features. Depending on the specific service involved, this may include processing device and usage information when you allow analytics.

WPML: We use WPML to support website language functionality. This may involve processing technical information needed to display the website in your selected language.

We use our own consent management system (Trustwards) to record and manage your cookie preferences. This data is processed internally and not shared with third parties.

International Data Transfers

Some of our service providers are located outside the primary processing jurisdiction, specifically in the United States. When personal information is processed by these providers, it may be transferred to and processed in the United States.

Google (including Google Analytics): Google LLC is certified under the EU-U.S. Data Privacy Framework (DPF).

Cloudflare: Cloudflare, Inc. is certified under the EU-U.S. Data Privacy Framework (DPF).

Our consent management system (Trustwards) is based in Spain (EU), so consent data is not transferred internationally.

How Long We Keep Your Data

We keep personal information for the periods described below. Each retention period is independent and applies only to the data type listed.

Contact form submissions and customer or service account records are retained only as long as necessary to respond to inquiries, deliver vending and break room services, and meet applicable business recordkeeping requirements.

Cookie consent records: 10 years (to demonstrate compliance and address potential claims within legal limitation periods).

Security logs and technical records: 12 months.

Analytics data: until consent is withdrawn or according to the analytics tool retention settings.

Your Rights

If you are a California consumer, you have the rights described in the California Privacy Rights (CCPA/CPRA) section below, including the right to know, delete, correct, and opt out of the sale or sharing of personal information, and the right to not be discriminated against for exercising your rights.

To exercise your rights, contact us at [email protected]. We will take steps to verify your request before responding. Under California law, we generally respond within 45 days, and we may extend this period by an additional 45 days when reasonably necessary with notice to you.

Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects you.

Children's Privacy

Our services are not directed at children under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

Data Security

We implement appropriate technical and organizational measures designed to protect personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we take reasonable precautions to reduce risk.

Data Breach Notification

We maintain procedures to detect, report, and investigate security incidents. If we become aware of a personal data breach that poses a high risk to your rights and freedoms, we will notify you without undue delay and provide information about the nature of the breach, likely consequences, and measures taken or proposed to address it. If you suspect a security issue, contact us at [email protected].

How to Lodge a Complaint

We encourage you to contact us first so we can try to resolve your concern.

If you are a California consumer, you may also submit a complaint to the California Privacy Protection Agency (CPPA) at https://cppa.ca.gov/ or to the California Attorney General.

Updates to This Policy

We review and update this policy periodically. The “Last updated” date at the top of this policy indicates when changes were last made. If we make significant changes, we will provide notice by posting an updated policy on this website and, where appropriate, by email. Changes take effect from the date indicated at the top of this policy. Where our processing relies on your consent, we will request new consent when required.

Contact Us

Email: [email protected]
Address: 1431 W 9th St, Suite B, Upland, CA 91786
Data Controller: Dependable Break Room Solutions

California Privacy Rights (CCPA/CPRA)

This section applies to California consumers and describes our practices and your rights under the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA).

Notice at Collection (categories collected in the last 12 months):
Identifiers: such as name, email address, phone number, IP address, and online identifiers associated with cookies and similar technologies.

Internet or other electronic network activity information: such as information about how you interact with our website when you allow analytics.

Business or commercial purposes for collecting personal information:
To respond to inquiries submitted through our “Get Started” contact form and communicate with you about requested services.
To set up and deliver vending and break room services to workplaces and schools.
To operate, maintain, and secure our website, including protecting against malicious activity.
To understand website performance and usage through analytics when you allow analytics.

Sale or sharing of personal information:
We do not sell personal information.
We do not share personal information for cross-context behavioral advertising.

Your rights (California consumers):
Right to know what personal information we collect, use, disclose, share, or sell, including the categories of sources, purposes, and categories of recipients.
Right to delete personal information, subject to certain exceptions under California law.
Right to correct inaccurate personal information.
Right to opt out of the sale or sharing of personal information (“Do Not Sell or Share My Personal Information”). Because we do not sell or share personal information for cross-context behavioral advertising, we do not offer this as a separate mechanism on the website; you may still contact us to exercise this right.
Right to limit the use and disclosure of sensitive personal information. We do not collect or use sensitive personal information for purposes that require offering a right to limit beyond what is permitted by the CPRA; if you believe we have, contact us using the details below.
Right to non-discrimination for exercising your CCPA/CPRA rights.

How to submit a request:
Email us at [email protected] and describe the request you would like to make (know/access, delete, correct, or other CCPA/CPRA request).

Verification:
To protect your information, we will take steps to verify your identity before completing certain requests. The verification steps will depend on the nature of the request and the sensitivity of the information involved, and may include matching information you provide with information we maintain (for example, confirming details from your contact form submission).

Response timing:
We generally respond within 45 days of receiving a verifiable consumer request. If we need more time, we may extend by an additional 45 days and will notify you of the reason for the extension.

Global Privacy Control (GPC):
We honor Global Privacy Control (GPC) signals as valid opt-out requests for sale or sharing of personal information. Because we do not sell or share personal information for cross-context behavioral advertising, a GPC signal will not change those practices, but we will treat it as a valid request where applicable.